Question 1

Why should I trust Frontline?

Accepted Answer

Every Client will have direct access to the Owner. Every Client will also be introduced to their direct housecleaner prior to reoccurring services.

We’re proud to offer professional housecleaning services and employ residential house cleaners who pride themselves on top-quality services. Each member of our team is thoroughly trained on every step of our detailed cleaning plans.

Question 2

How will our Relationship and Communication work?

Accepted Answer

Every client will have direct access to the Owner. We are not a Franchise - We pride ourselves on building genuine relationships with our Clients. We recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We are reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

Question 3

Do you bring your own equipment and supplies?

Accepted Answer

Yes we do! We utilize the best equipment and cleaners for every home and commercial unit.

Question 4

Do I need to be home for any of your services?

Accepted Answer

Yes, Free at home quotes/assessments and introductions.

No, thereafter introductions are had and reoccurring services are set up! We may ask for a spare key and/or garage code for access depending on the service.

Question 5

What should I do before my cleaner arrives?

Accepted Answer

To ensure maximum efficiency, we ask that you pick up any items or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Question 6

What do you not clean?

Accepted Answer

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

We don't typically clean: Toys, Fireplace, Iron, Laundry, Dishes - however, depending on your needs we can tailor our services to you.

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

Question 7

Are pets okay being in the home during cleaning services?

Accepted Answer

Yes, we’re proud to be a pet-friendly company! If your pet is aggressive in any way, we ask that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

Question 8

Are your products safe for kids and pets?

Accepted Answer

Yes, especially for pets! (Ask Ian, the owner, about his pet - heard he's a proud dog dad)